LEGAL PROTECTION TO CONSUMER

Consumer Awareness is the process of educating a customer about his rights when purchasing products and services.  It comprises letting a customer know about his informational, safety, and legal rights.. Consumer protection  is one of the government's most enduring issues.

We consider the customer to be God. The need to inform and encourage consumers to pay attention to product quality as well as potential flaws in the services of the expanding industry is vital and becoming more and more important.Consumers have a number of legal rights and safeguards thanks to the Consumer Protection Act of 1986. It permits a client to file a formal complaint with a court against a service provider. A complaint is often filed if the company disobeys a legal order to fix the issue. Indian consumer courts provide clients with timely legal advice and judgements through both physical and online platforms.

To handle consumer complaints, a three-tier structure is in place. It starts with the District Consumer Disputes Redressal Forum (DCDRF),  State Consumer Disputes Redressal Commission  (SCDRC) at state level  and at the national level, it is the National Consumer Disputes Redressal Commission (NCDRC), which is based in New Delhi, is the highest venue in the three-tiered redressal system established by the Consumer Protection Act.

Rights of the consumers are often taken for granted by the seller. People do not complain if they are taken advantage of with a bad pricing, product, or service because they are baffled by the idea of going to court or filing a FIR. However, contrary to what many keep in their minds, submitting a complaint for a consumer right is simple. All you have to do is visit -  https://consumerhelpline.gov.in/ to file a complaint online: 

1. STEP 1: Register on the Department of Consumer Affairs' website at https://consumerhelpline.gov.in/ By selecting "new user" or "login" if you already have an account, you must create an account and register yourself.
2. STEP 2: You must submit information such your name, phone number, address, and email address among others.
3. STEP 3: Once registered, use your username and password to access your account. Select the option of ‘File a Complaint’ to file your complaint online.
4. STEP 4: Choose the company or service provider's kind, as well as the products or services they provide.
5. STEP 5: A registration form then appears on the screen. Include all necessary details, evidence if any and the issue with the goods or service provider in detail.
6. STEP 6: Submit the form and your complaint has been made. 

A complaint must be made within two years of the day the claim, service issue, or product problem first appears.

e-Dakhil  is also another platform that gives customers who are pressed for time a quick way to get in touch with the consumer commission and get their complaints resolved. It also  makes electronic filing simpler for consumers in rural areas . Consumers at the Gram Panchayat level who lack access to or are unable to use electronic methods of communication to file complaints with the Consumer Commission employ the services of CSCs.

Consumer knowledge is one of the most crucial elements of an economy in operation. The customer must be aware of his legal rights in order to utilise them when necessary. Doing so will boost customer satisfaction and production quality.

STAY SMART AND STAY SATARK !

 

Blog by~ Akshita